Corporate Social Responsibility

Corporate Social Responsibility Rooted in MiTAC's Belief – Safety

MiTAC is a world-class leader in automotive electronics, and safety is our core value. We strive to provide products and services that improve safe driving through innovative design, high-standard inspection, and manufacturing. Our offerings include 4K ultra-high-definition/starlight-grade night vision driving recorders, Advanced Driver Assistance Systems, six-in-one safety camera warnings, and driver behavior analysis. In the future, we will continue to deepen our innovation and quality strength in the field of smart IoT and automotive electronics. We aim to establish a leading position in the industry ecosystem and bring safe and convenient interconnected living to people.

Establishing a Sustainable Company Full of Happiness

We value talent and are committed to creating a positive and friendly working environment that encourages employees to challenge themselves and achieve their goals. Our passionate, innovative, and responsible professional team transforms technology into services that meet customer needs, providing forward-looking and complete solutions that are key to gaining the trust of our partners. By creating a win-win situation for customers, employees, and the company, we aim to establish a happy and sustainable enterprise that contributes to the stable growth, profits, and sustainable development of society and the environment. 'F.I.R.S.T.' is the principle we follow to achieve our goals.

Green Product

Faced with increasingly severe challenges of global warming and energy and resource depletion, MiTAC is committed to product eco-design to reduce the environmental impact of our products. We base our design principles on international environmental protection laws and regulations, as well as customer requirements. Our eco-design approach includes energy conservation, materials reduction, ease of disassembly, and waste recovery simplification. To control hazardous chemical substances, we set short- and medium-term goals for their reduction, and strive to reduce environmental impacts during the manufacturing process. We have established an environmental management system and various environmental management SOPs to control waste production, as well as energy and material consumption during the manufacturing process.


Package materials

  • Comply with the Packaging and Packaging Waste Directive (94/62/EC).
  • Packaging materials that do not contain PVC.
  • EPE (extended polyethylene) materials are used for cushioning instead of EPS (extended polystyrene) materials.
  • Packaging materials are shared, and about 90% of the packaging designs can be shared.
  • Adjusting the space for accessory design can increase the total number of products that can be placed in a single box.
  • Replace the complete manual printing with a single Quick Guide and provide customers with an electronic version of the user manual for download.
  • Implement optimization designs for packaging according to different requirements for sea and air transportation, increasing the weight that a single pallet can carry.
  • 80% of the outer packaging material is made from recycled pulp, while the inner packaging material does not use any coating and adopts non-toxic, recyclable and environmentally friendly materials.

Product & package materials purchasing strategy

  • All products comply with the Restriction of Hazardous Substances (RoHS) recast Directive 2011/65/EU and the RoHS recast Directive 2015/863/EU.
  • Meet the design requirements of the Waste Electrical and Electronic Equipment (WEEE) recast Directive 2012/19/EU.
  • Over 80% of the raw materials used in our products are recycled and reused.
Product Name Weight Recycled materials %
Product Recycled materials Non-recycled materials
Dashcam - N678 168.96 152.26 16.7 90%
Dashcam - N695 400.46 373.83 26.63 93%
Dashcam - N695 137.69 121.26 16.43 88%
Navigation - N650 564.62 513.8 50.78 91%

Customer satisfaction survey

  • Set up a dedicated backend customer service and repair team at headquarters and upgraded online customer service backend management system - ZOHO. This not only effectively improves customer satisfaction but also saves manpower management expenses and costs.
  • Customer satisfaction survey for after-sales service and repair services has consistently achieved a satisfaction rate of 80%or higher.
  • Customer satisfaction is the core value of MiTAC in perpetual corporate development. The routine VOC evaluation (quarterly/semi-annually, or annually) is essential for improvement. MiTAC makes ceaseless efforts in continued improvement on the basis of the feedback of consumers in the market. The feedback will be taken as the indicators of product design, which includes quality, technology, price, delivery.

Public welfare sponsored activities

  • Sponsored Taipei Standard Chartered Marathon for five consecutive years.
  • Donated Mio Dashcam to the Guishan Branch of the National Police Agency in Taiwan.
  • Sponsored golf events in Philippines.
  • Sponsored solar-powered water resource projects in Philippines.
  • Long-term sponsorship to the Chinese Taipei Disabled Baseball Association.

Talent attraction and development

  • Provide diverse learning resources to create an environment conducive to individual strengths.
  • Conduct training programs for new employees to accelerate their integration into the organization.
  • Offer management training to enhance communication and leadership skills.
  • Encourage employees to pursue further education and assist in career development.
  • Implement a comprehensive performance management system, retirement plans, and employee benefits.
  • Promote digital transformation learning to enhance digital competitiveness.

Establishing a mindset of transformation

Transformation study group
ico_5_modules 5 modules

Why digital transformation is necessary

The core challenges of digital transformation

5 directions of digital transformation

3 approaches to digital transformation

Best practices for businesses

Implementing digital strategy

ico_6_topics 6 topics

Innovation and growth

Customer experience

Manufacturing and supply chain management

Technology and information applications

Corporate governance

Organization and personnel

Download MiTAC sustainability report

2022 2021 2020 2019

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