Service

MDT has more than 30 years of well-established after-sales experiences. Our service coverage includes every continent in the world, providing technical support, product repairs, and spare parts offering. We provide diversified services to fulfill customers’ unique business demands and goal.

For our own brand service, Mio, Navman, and Magellan, we have contact centers and fulfillment centers in Europe, America, Oceania, and Asia to provide users with in-time technical supports. We also have regional service centers to provide complete and convenient services. Thru our advanced CRM system, we offer easy-to-access supports to users, at the same time, fully understanding their needs and what they care. Not only be close to our users, we continue to improve our overall quality and pursue excellence, which is our commitment and insistence.

For our business partners, we provide education training and related documents, including product specification training, maintenance training, and service parts offering. We help partners serve end customers quickly and effectively and continue to grow with us. Meanwhile, we also provide partners with a diverse service portfolio to meet their strategic business needs and goal.

MDT Worldwide Service Centers

Contact Center

Provide variety of contact channels, ranging calls / emails / social media / fax and walk in, for pre-sales and after-sales support about purchase advices, product features, how to use, trouble shooting, etc.

US

UK

Czech

Poland

Russia

Australia

Taiwan

China

Repair Center

Provide product repair service, accessories and service parts fulfillment.

US

UK

Spain

France

Germany

Netherland

Czech

Poland

Romania

Russia

India

Australia

Taiwan

China

Technical Support Flow