FAQ

Software：VisionMax^™

1. What should I do if the device cannot access the internet？
   • Check if the SIM card is inserted
   • Check if the SIM card is inserted in the correct orientation
   • Inquire with the telecom provider if there is a need to set a special APN(If special APN needs to be set, use DriveAgent Tool to set APN)
2. What should I do if I cannot record video？
   • Check if the SD card is installed
   • Check if the SD card format is FAT32 (it must be in FAT32 format to function properly)
   • If everything is normal but still cannot operate, notify the maintenance center to handle or format the SD card (the formatting method is to press the Emergency button for 10 seconds and the SD card will enter the formatting process)
3. What should I do if ADAS does not provide warnings？
   • Check the installation location (refer to the Quick Start Guide for the installation location)
   • Check if the left and right driving positions are set correctly
   • Check if the installation location is correct
   • Check if the machine has been calibrated
   • Complete the above steps and restart for calibration
4. What should I do if DMS does not provide warnings？
   • Check the installation location (refer to the Quick Start Guide for the installation location)
   • Check if the left and right driving positions are set correctly
   • Check if the installation location is correct
   • Complete the above steps and restart for calibration
5. How do I set up my APN？
   • Please refer to the appendix of the Quick Start Guide
6. How do I log in to the VisionMax^™ backend management software？
   • Please refer to the appendix of the Quick Start Guide
7. What should be done if the machine's event recording sensitivity is too high (or too low)？
   • Go into the settings of VisionMax^™ and adjust the event trigger sensitivity (can be adjusted from Low to High).